Refund policy

Last Updated: August 27, 2026

At Sdkingnet, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.

This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.sdkingnet.com.

For additional information, please review our Shipping Policy and Terms of Service.

1. 30‑Day Return Policy

We offer a 30‑day return policy.

Customers may request a return within 30 days after delivery of their order. Under EU consumer legislation, you also benefit from the statutory 14‑day cooling‑off withdrawal period.

To be eligible for a return, items must be:

  • Unworn or unused
  • In the same condition as received
  • With original tags attached
  • In the original packaging when applicable
  • Accompanied by order information or proof of purchase

Items that do not meet these conditions may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at hello@sdkingnet.com within 30 days after delivery.

Please provide the following information:

  • Order number
  • Email address used during checkout
  • Reason for the return request

After reviewing your request, our customer support team will provide return instructions, including the return method and shipping details.

Please do not send items back before receiving return instructions from our support team.

3. Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If you are returning an item due to personal preference, the return shipping cost shall be borne by you.

If the item you received is defective, damaged or incorrect on our side, we will cover the return shipping expenses.

5. Damaged, Defective or Incorrect Items

If you receive damaged, defective, or incorrect goods, please contact us at hello@sdkingnet.com within 48 hours of delivery with your order number and clear photos so we can review and assist you as quickly as possible.

After review, we will provide a replacement, refund, or another appropriate solution according to the situation.

6. Non‑Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or non‑returnable on the product page
  • Custom‑made or personalized items
  • Items that have been worn, washed, used, damaged, altered, or returned without original tags or packaging

7. Exchanges

We currently do not offer guaranteed direct exchanges for every item.

If you need a different size, color, or style, the recommended process is to return the eligible item according to this policy and place a new order for the desired item.

For defective, damaged, or incorrect products, please contact our customer support team so we can review the situation and assist you.

8. Refunds

Once we receive and inspect your returned item, we will notify you regarding the refund decision.

Approved refunds will be processed to your original payment method. Please allow 5‑10 business days for the funds to appear on your account, subject to your payment provider’s processing speed.

9. Partial Refunds

Partial refunds may be granted under certain circumstances:

  • Goods with obvious signs of use
  • Items not in original condition, missing parts, or damaged not caused by our error

10. Order Cancellation

You may cancel your order before it is shipped. Once the parcel has been dispatched, cancellation is no longer available and you will need to submit a return request after receiving the goods.

11. Return Package Tips

Please include your order number or return authorization information inside the package to help us process your return efficiently.

For delivery‑related questions, please visit our Shipping Policy.

Contact Information

Brand Name: Sdkingnet

Website: www.sdkingnet.com

Email: hello@sdkingnet.com

Phone: +33 79892921

Business Address: 24 Rue des Fosses Rouges, 77590 Bois‑le‑Roi, France

Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM (CET) Sunday: Closed

We aim to respond to customer inquiries within 24‑48 business hours.